Troubleshooting for At-Home Access/Devices

Instructional Technology and Technology Services are working hard to solve many of the issues our users are experiencing as we transition to home use of our devices and our resources.  It is important to remember that we cannot control the behavior and accessiblity of many of the resources.  Our vendor partners are experiencing increased usage volumes as school systems across the country are facing the same changes that we are.

Be advised:   We have had reports of some students (not yours!) trying to scam parents and grandparents with the "I don't know my login or pw" line.  This has been proven in several instances to be inaccurate; they do, in fact, know their information, they just don't want to do school work.  We are sure there is a meme in the making about this very issue!  :)

We have created the following videos and documents to assist you.

Video:  Logging into a School Chromebook   The first half of the video includes scanning in using a QR code  (K-2); the 2nd half include logging in with id (K-12).

Video:  Personal Devices: Logging in!  This video includes several scenarios for troubleshooting. 

PDF:  Login in to zScaler filter

PDF:  K-2 Badge Sign-in for Personal Device

PDF:  Logging in to School Chromebook 

"How to" videos to learn how to access INSTRUCTIONAL PROGRAMS via CLEVER 

Elementary Parent Video Playlist

Middle School Parent Video Playlist

High School Parent Video Playlist

Coming Soon:  Links to app support pages.

Click here for the Quick Guide to Using Moby from Home.

Study Island and Plato Technical Requirements

iReady Family Guidance