Troubleshooting for At-Home Access/Devices

Instructional Technology and Technology Services are working hard to solve many of the issues our users are experiencing as we transition to home use of our devices and our resources.  It is important to remember that we cannot control the behavior and accessibility of many of the resources.  Our vendor partners are experiencing increased usage volumes as school systems across the country are facing the same changes that we are. 

We have created the following videos and documents to assist you.

Video:  Logging into a School Chromebook   The first half of the video includes scanning in using a QR code  (K-2); the 2nd half includes logging in with id (K-12).

Video:  Personal Devices: Logging in!  This video includes several scenarios for troubleshooting. 

Taking Care of Your Chromebook

PDF:  Login in to zScaler filter

PDF:  K-3 Badge Sign-in for Personal Device

K-3 Insignia de Inicio para Dispositivo Personal

K-3 Logging into School provided Chromebook

K-3 Iniciar sesión en la Chromebook Provisto por la Escuela

4-12 Logging into School provided Chromebook

4-12 Iniciar sesión en el Chromebook Provisto por la Escuela

"How to" videos to learn how to access INSTRUCTIONAL PROGRAMS via CLEVER 

K-12 Google Classroom Support Playlist

K-2 SeeSaw Support Playlist

Gmail Support Playlist

Elementary Parent Video Playlist

Middle School Parent Video Playlist

High School Parent Video Playlist

High School Canvas Resources

Coming Soon:  Links to app support pages.

Click here for the Quick Guide to Using MobyMax from Home.

Study Island and Plato Technical Requirements

iReady Family Guidance